# Refund policy

If there's a problem with your order, don't sweat it — we won't leave you hanging.

**Here's how you can submit a return:**

**Review Our Return Policy:** We are happy to accept a return of your purchase from joovy.com on unused product in its original packaging within 30 days of your arrival date.

Please be aware you are responsible for the return shipping back to joovy. Please send the item back to us via a trackable insured service such as UPS or FedEx as we are not responsible for shipping issues, lost or damaged products, or costs of returns.

If we receive the product back and it has been **used** and has visible wear and tear, we are not able to accept it and that would **void** the return.

**We do not accept returns from retailers**, only items purchased on our site at joovy.com.

**1. Contact Customer Service:**

Reach out to our customer service team to start your return. You have two options to contact them:

– Phone: Dial 877-456-5049 to speak with a customer service team member directly.

– Email: Send an email to [customerservice@joovy.com](mailto:customerservice@joovy.com) stating your intention to return the item. Include your order number and any relevant details about the return.

**2. Provide Required Information:**

When contacting customer service, make sure to provide the necessary information, such as your order number and any specific details related to the return. This will help them process your request efficiently.

**3. Package the Item:**

Carefully pack the item you wish to return in its original packaging or a suitable alternative. Make sure to include all accessories, manuals, and any other items that were originally included.

**4. Ship the Package:**

Take the package to a shipping carrier and send it back to joovy using a trackable insured service such as UPS or FedEx. Return shipping costs are your responsibility.

**5. Track the Return:**

Keep a record of the return tracking number provided by the shipping carrier. This will help you track the progress of the return shipment.

**6. Await Confirmation and Refund:**

You should receive confirmation of the return and the refund status via email.